Client Management
Account Manager
The Role
Job Function & KPIs
Job Functions:
- Serve as client’s primary point of contact with the agency
- Review content strategy prior to presenting to client
- Conduct discovery workshop to determine goals + needs
- Sell retainers and projects for those clients
- Onboard clients once project is sold
- Communicate with clients regularly to maintain alignment
Performance Will Be Measured By:
- Number of bugs and errors identified post-launch.
- Thoroughness in identifying design inconsistencies and functional errors.
- Ability to meet project deadlines.
- Effectiveness in communicating feedback to the team.
- Improvements suggested to QA processes.
Required Skills & Experience
Required:
- 2+ years of account management
- 2+ years of B2B sales experience
- Deep knowledge of Copywriting, Brand Strategy, and Digital Marketing
- Deep knowledge of User Experience / User Journeys
Helpful, but not required:
- Knowledge of web accessibility standards.
- Understanding of SEO best practices.
- Slight knowledge of web development
- Slight knowledge of design
Compensation Structure
Full time, salaried + ascension and retention bonuses for your clients.
Total compensation will range from $5000-$8000 per month
Other Details
- Must be a fluent English speaker.
- Must be based in North, Central, or South America for optimal time zone alignment.
- Self-motivated and detail-oriented, with a proactive approach to identifying and resolving issues.
