First, if you request something that we think will require more support hours than the ones that you have remaining, we'll let you know before we start working.
Next, we'll give you the option to use the next month's hours on this project.
Then, you'll be given the option to move up to the next tier of monthly hours.
If you choose not to upgrade to the next tier, you'll be billed at a premium hourly rate of $87/h for any overages.
My website gets lots of traffic. How do you make changes safely?
If you have one, we'll use a staging environment to run tests and make changes before they go to your live website.
How many hours do I need for X task?
Here are some example task estimates: - Swap out text or an image: 10 minutes - Record a tutorial video: 10 mintues - Add a blog post: 15 minutes - Develop a new page: 4-6 Hours - Add a new section to a page: 1-2 Hours
Do unused hours rollover?
No, unused hours do not rollover to the next period.
What happens if I want to cancel?
You can cancel at any time either by emailing our team, or by canceling your auto-billing in your profile settings.
Where is The Sher Agency located?
We're a 100% remote team, with no headquarters or physical office location. Our staff is located all over the globe in North America, South America, Europe, and Asia.