What happens if I want to cancel?
You can cancel any time. At the end of your current support period, you will likely notice a decline in web performance, and we'll stop maintaining the site, but you still own your website and we won't harbor any negative sentiment towards you :)
How do support requests work?
We'll provide you with a support request form, which we've designed to collect all of the details we need and to minimize the back-and-forth.
Once you send in a request, we'll send you a confirmation including:
1. The task's ETA
2. How many support hours we think it will take
3. Any clarifying questions
We'll then complete the task, and notify you once we've done so!