1) Automate Patient Intake Processes
Whenever I make this recommendation to one of my clients, I usually get this response:
"But Max, we have multiple providers in our practice - how will we manage multiple calendars with different slots for different specialties?"
At this point, I'd like to look with you to assess your current patient intake process. How does it work NOW? If you're like most of my clients, your process looks something like:
1) Contact Request Submitted
2) Front Desk Receives Request
3) Front Desk Calls Patient (some percentage won't answer and will leave voicemails)
4) Front Desk Sends over New Patient Forms
5) Patient Prints Out Forms, Fills Them Out, Scans Them, and Emails Them Back
6) Front Desk Schedules Patient with a Provider
There's no reason that you have to jump from step 1 to step 6 all at once. Any incremental reduction in the number of steps that your patients have to take will reduce patient drop-off, and any steps you can safely remove internally will improve operational efficiency.
You Could Easily Automate Steps 1-5.
Picture this new workflow in your practice:
2) Answer Your Patients' Biggest Questions
"Hey, I'm just calling to ask if you accept _____ insurance?"
How many of those calls does your practice get each week? Wouldn't it be easier to just place an "Insurance & Financing" button at the top of your website? How much time would that save your front desk?
Provide that information in a clean, easy to read format on a page, right below a banner with a button that says "schedule your new patient call now."
Have your front desk start writing down the 5 most commonly asked questions that they receive, and place prominent answers to them on your website (without cluttering your navigation or home page).
3) Be a Source of Medical Information for Your Patients
Here's a practical guide for implementing this tip: